Introduction
Buku Tatu respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and how we protect it when you use the Buku Tatu loyalty app in Tanzania.
Buku Tatu
Privacy Policy
Information We Collect
We may collect basic information such as your name, phone number, location area, account details, device information, receipt codes, reward entries, and promotion activity.
We may also collect support messages, app usage details, and information needed to verify whether a receipt code or reward entry is valid.
Why We Use Your Information
We use your information to create and manage your account, confirm your receipt codes, add valid reward entries, contact winners, prevent duplicate or fake entries, improve the app, and provide customer support.
We may also use your contact details to send important updates about promotions, rewards, security alerts, or account activity.
Receipt and Reward Information
When you submit a receipt code or promotion code, we use it to check whether the entry is valid. Invalid, duplicate, expired, or suspicious codes may be rejected to keep the reward system fair for all users.
Sharing of Information
We do not sell your personal information. We may share limited information with trusted service providers, promotion partners, payment or mobile money providers, delivery partners, or legal authorities when required by law.
Any sharing is done only when needed to run the app, verify rewards, deliver prizes, prevent fraud, or follow legal requirements.
Data Security
We use reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.
Your Rights
You may request to access, update, correct, or delete your personal information where allowed by law. You may also contact us if you believe your information is incorrect or being used in a way you do not understand.
Data Retention
We keep your information only for as long as needed to manage your account, verify promotions, handle rewards, prevent fraud, meet legal requirements, and improve our services.
Contact Us
If you have questions about your privacy or personal data, please contact the Buku Tatu support team through the app or official support channels.